Privacy Policy

At Suanaya Ghee, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website (Suanaya.com) or make a purchase from us.

  1. INFORMATION WE COLLECT

We may collect the following types of personal information:

    • Name, email address, mobile number, and delivery address
    • Payment information (processed securely through third-party payment processors; we do not store full payment card details)
    • Website usage data, including browsing behavior, device information, and interactions through cookies and analytics tools
  1. HOW WE USE YOUR INFORMATION

We use the information we collect for purposes including:

    • Processing and fulfilling your orders
    • Providing order confirmations, updates, and customer support
    • Improving our website, products, and overall customer experience
    • Sending marketing communications such as email, SMS, or other messaging platforms (including WhatsApp), where permitted by law and with your consent or as otherwise allowed
  1. WHATSAPP AND SMS COMMUNICATIONS

By providing your phone number during checkout, account creation, or signup, you acknowledge and agree that we may use it to:

    • Send order-related updates and service notifications
    • Share promotional offers, product updates, and brand news via SMS or WhatsApp (where applicable)

You may opt out of promotional communications at any time by replying “STOP” or by contacting us directly at the email provided below. You will continue to receive essential transactional messages related to your orders.

  1. SHARING YOUR INFORMATION

We do not sell, rent, or trade your personal information.

We may share your information only with trusted third parties to help operate our business, including:

    • Payment processors (for secure payment transactions)
    • Shipping and logistics partners (for order fulfillment and delivery)
    • Service providers that help us operate our website, marketing, or analytics tools
    • Government authorities or regulators, if required to comply with applicable laws, regulations, or legal processes

All third parties are expected to handle your data securely and use it only for the services they provide to us.

  1. DATA SECURITY

We take reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, misuse, or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

  1. COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies and similar technologies to:

    • Improve site functionality and user experience
    • Analyze website traffic and performance
    • Understand customer behavior and preferences

You may choose to disable cookies through your browser settings, but some website features may not function properly as a result.

  1. YOUR RIGHTS

Depending on your location and applicable laws, you may have the right to:

    • Access the personal data we hold about you
    • Request correction or updates to your information
    • Request deletion of your personal data, subject to legal or operational requirements
    • Opt out of marketing communications at any time

To exercise any of these rights, please contact us using the information below.

  1. DATA RETENTION

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including order processing, legal compliance, dispute resolution, and business operations.

  1. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of those external sites. We encourage you to review their privacy policies before providing any personal information.

  1. CHILDREN’S PRIVACY

Our website is not intended for individuals under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have collected data from a child without appropriate consent, we will take steps to delete it.

  1. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Updates will be posted on this page with a revised effective date.

  1. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

Suanaya Ghee
Website: Suanaya.com
Email: [email protected]

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