Refund and Returns Policy

Thank you for choosing Suanaya Ghee. Because our products are food items, we follow a customer-first yet safety-focused returns process designed to maintain quality, hygiene, and product integrity.

  1. OVERVIEW

We stand behind every jar we ship, and we want you to feel confident trying Suanaya Ghee. If something isn’t right, you have up to 30 days from your purchase date to reach out about a refund or exchange. After that window, we’re generally unable to process return requests.

Since ghee is a natural, perishable food product, we handle all refund and quality concerns with extra care to protect product integrity and maintain strict food safety standards.

  1. ELIGIBILITY FOR RETURNS

To be eligible for a return or review of a refund request:

    • The item must be unused and in the same condition you received it, including an intact tamper-evident seal (where applicable)
    • The item must be in its original packaging (if applicable)
    • Proof of purchase (order confirmation or receipt) is required

To initiate a return or refund request, please contact us at the email listed below.

  1. RETURNS FOR FOOD PRODUCTS (IMPORTANT)

Due to the perishable nature of ghee and for health and safety reasons:

    • Physical returns are generally not required
    • Most issues are resolved through refunds or replacements after review
    • We may request photos, videos, or additional information to assess product condition

This approach ensures product safety while maintaining a fair customer experience.

  1. REPLACEMENTS

We offer replacements if your order is defective or damaged upon arrival.

A replacement may be issued if:

    • The product arrives damaged or leaking
    • The packaging is significantly compromised during transit
    • The item is incorrect due to our fulfillment error

To request a replacement:

    • Contact us within 24 hours of delivery
    • Provide your order number
    • Submit clear photos or videos of the product and packaging

Requests submitted after 24 hours may not be eligible for replacement review.

  1. REFUNDS (IF APPROVED)

Once your request is received and inspected, we will notify you by email regarding approval or rejection of your refund.

If approved:

    • Your refund will be processed to your original method of payment
    • Processing times may vary depending on your bank or payment provider
  1. PARTIAL REFUNDS (IF APPLICABLE)

Partial refunds may be granted in the following situations:

    • The item is not in its original condition (not due to our error)
    • The item is damaged or missing parts for reasons not due to our fulfillment or shipping process
    • Any item is returned (or reported) more than 30 days after delivery
    • There is evidence of clear and excessive use
  1. LATE OR MISSING REFUNDS

If you have not received your refund:

    • First, check your bank account again
    • Then contact your credit card provider (processing time may vary)
    • Next, contact your bank, as posting delays may occur

If you have completed these steps and still have not received your refund, please contact us using the email below.

  1. SALE ITEMS

Only regular-priced items are eligible for refunds. Sale or discounted items are generally non-refundable unless required by law.

  1. EXCHANGES

We only replace items if they are defective or damaged.

If you need an exchange for the same item, please contact us at the email below.

  1. ORDER CANCELLATIONS

Because we ship perishable products quickly to ensure freshness:

    • Orders cannot be canceled once they have been shipped
    • If your order has not yet shipped, we will do our best to assist with cancellation or modification
  1. CUSTOMER SUPPORT

If you have any questions about your order, refund eligibility, or need assistance, please contact us:

Suanaya Ghee
Website: Suanaya.com
Email: [email protected]

 

Scroll to Top